With the continued acceleration of the digital transformation, companies are increasingly looking to new solutions to improve their customer experiences and better engage users.
We’ve seen everything from mobile food ordering to cut down on line wait times, voice skills for simplifying brand interactions, and even artificial intelligence for optimizing customer service.
Dutch newspaper NRC’s article titled “Zorgen robots voor blijere klanten” or, “Do robots make for happier customers,” explores the details of this last use case - digital customer service, including insights from Eduardo Barbaro, senior data scientist at Mobiquity.
Eduardo speaks on artificial intelligence and how AI learns from data patterns, making for better customer service. Check out the full article for Eduardo’s thoughts on how the future of customer service is being impacted by data and AI.