Hospitals are no longer giving voice the silent treatment! As consumers continue to adopt voice assistants in their everyday lives, health systems are increasingly thinking about delivering voice solutions for patients and providers alike.
We’ve seen early adopters like Beth Israel Deaconess Medical Center launch Alexa skills that allow inpatients to call a nurse or ask about their prescribed diets. Meanwhile, Boston Children’s, which happens to be one of the busiest pediatric transplant-surgery hospitals in the nation, piloted a voice-prompted checklist for pre-operative organ validation. And we can’t forget about organizations like Inglis that are leveraging Alexa to empower adults with disabilities to live more independently.
With Amazon demonstrating Alexa at last week’s HIMSS18 Annual Conference and recently announcing its plans to hire a HIPAA compliance lead, it’s only a matter of time until voice truly transforms the patient, caregiver, and provider experience. In anticipation, we’ve created the below infographic detailing 12 use cases for health systems to consider as they explore their voice strategies.